Shipping & Returns

All of our signs & products can be delivered Australia wide or picked up at our premises in Yennora NSW 2161.

Shipping costs will vary depending on the size and weight of your item, the type of service and the delivery location. A delivery price is always quoted upfront.

Delivery timeframes vary based on the size of your parcel the delivery destination and the carrier service. If you have a time critical deadline, you must advise us prior to placing your order. We offer the following weekday delivery services:

• Australia Post Express Post – is available on smaller items and parcels can be delivered to street addresses or po boxes Australia wide. (Timeframes are subject to the Australia Post Delivery Network areas)
  • NSW 1-2 days
  • Interstate 1-3 days
• Go Logistics – NSW major regional areas service:
  • Sydney Metro, Central Coast, Wollongong and the Blue Mountains 1-2 days
  • Newcastle, Canberra, and all major NSW regional centre’s 1-3 days
• TNT Fedex – to metropolitan, regional and remote locations Australia wide, various timeframes and services are available and are quoted at time of your enquiry
  • Express, Overnight Express and Road Express
• Signblitz delivery vehicles – our vehicles are available for urgent deliveries to Sydney metro and are usually available for same day delivery if orders are placed before 10am.

Tracking is available with all shipping options. The above timeframes are provided by the carriers and should be treated as indicative only as we cannot guarantee on time delivery every time. If your order is time critical, we recommend that you arrange pickup from our premises at Yennora NSW 2161.

We do not offer international shipping.

If you will not be available to accept and sign for your delivery you can request an “authority to leave” or “ok to leave”. This means that you give the delivery driver permission to leave your parcel at the nominated address even when someone is not available to sign for and accept it. This must be advised at the time of order and prior to our despatch. You will need to advise the exact location of where you want your parcel left, example “ok to leave at the front door”. Please note, an authority to leave means that you take full responsibility for the parcel.

In the odd chance that we are unable to deliver your parcel for reasons out of our control, additional charges may apply for a redelivery. Please give all delivery instructions or an authority to leave prior to our despatch to avoid missed deliveries and redeliveries.

If you have requested a delivery to a construction site, we want to make sure that we have all the information we need beforehand so that we can deliver your order efficiently and meet all your site rules and entry conditions. Please advise the following information prior to delivery:

• Delivery hours – delivery hours including lunch or break times
• Site inductions – if our driver is required to conduct an induction for delivery additional charges may apply
• PPE – if your site requires any special PPE safety gear other than safety boots, vests, and a helmet
• Forklifts – if your delivery is coming on a pallet you will need to have a forklift available for unloading, if this is not possible let us know at time before delivery so that we can quote for a crane or tailgate truck
• Drop off location – our delivery quotes are based on dropping off beside the vehicle only, due to safety requirements our drivers cannot carry equipment more than a few metres from the drop off area
• Special instructions – any other information to help us get your order delivered quickly and safely

You can pickup your order from our premises at 19 Pine Road Yennora NSW 2161 Monday to Friday between 6.30am and 2pm. Pickups are by prior arrangement only. Once your order is ready for collection we will send a notification by phone or email with all pickup information along with a photo of your parcel.

All visitors to our premises must report to the front foyer (via Gate B) upon entry and contact us by phone on arrival 0403 869 822. All visitors must obey the site safety rules, obey all signs and follow instructions given by any staff or personnel whilst visiting our premises.

If you are sending your own courier to pick up your order, please send us instructions for any special packing requirements along with information on addressing and/or labeling your parcel. Additional packaging fees may apply and will be quoted accordingly.

If you pick up or receive a damaged or incorrect item or an incomplete order, please contact us immediately. We cannot accept a damage or missing claim after 7 days. Please check your items and let us know immediately if there is an issue so that we can quickly rectify it. You will need to take photos and send them to us as part of the claim process.

We handle returns and process refunds in accordance with the Australian Consumer Protection legislation (ACL). As our products are custom made, we do not offer a refund for change of mind. If you have placed an order and cancel prior to delivery, please contact us. As we commence work on placement of your order we cannot offer a refund on payments at any time but may permit a pro rate refund depending on the order, timing and notice of cancellation and monies paid. If you have an account with us, we may charge your account for the agreed payment which is due at the time you have placed the order. Any other refund is in our sole discretion.

All refunds are made at the discretion of Signblitz.